Frequently Asked Questions
The Common Wheel offers a lot to our community. From programs to the bike shop and service options – there’s a lot to keep track of! Here are answers to some of our most common questions.
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Can I donate a bike?
Absolutely! First, we ask that you look at our donation parameters. Second, bring the bike by to either of our locations during our open hours. Thank you in advance!
What are your locations & hours?
We have two locations. The King Street Community Center is located in the old Pump House beneath the blue water tower in Reservoir Park. We are open Tuesday and Thursday from 2 PM – 6 PM, and Saturday from 11 AM – 3 PM. Our second location, the Queen Street Bike Shop, is located at 324 North Queen Street. We are open Tuesday through Friday 11 AM – 7 PM, and Saturday from 9 AM – 4 PM with extended hours on First and Third Fridays.
Can I get a free bike?
Can I learn how to fix my bike there?
Yes! Our Adult Mechanic Class is a great way to learn basic maintenance. You can also stop in for Drop-in Volunteer Night (Wednesdays from 6:30-8:30 PM), where you can learn how to fix up bikes for our Holiday Bike Drive or Bikes for All program, you can transfer what you learn to your own bike through our Self-Service Membership program. No experience necessary!
Do you rent bikes?
We do not. If you’re looking for a long term rental, we encourage you to purchase one of our affordable refurbished bikes. When you’re done, donate it back for a tax deduction! If you’re looking to have fun around the city, we suggest Zagster, the City of Lancaster’s bike share!
My bike was stolen. Do you have it there?
Most likely, no. We do not buy used bikes, so we rarely see any stolen bikes. Please let us know if you had a bike stolen, we will gladly keep and eye out for it!
How can I be involved?
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Is my donation tax deductible?
Yes! We have tax donation letters available at both of our locations.
What size bikes are in stock? How much would it cost?
Any inquiries about bikes can be sent to email@example.com, however we encourage you to come in, as all bikes fit all people differently. We can assist you with finding a bike that is the perfect fit!
Do I need to make an appointment for service? How long will I need to leave my bike?
No appointment is necessary for service. Bring your bike in to our Bike Shop on Queen Street and one of our expert technicians will evaluate your bike. Once we know what needs to be done, we can give you an idea of how long it will take to get you back on two wheels.
Why should I buy a used bike from you when I can get a new bike from Walmart for less money?
Unfortunately, the bikes that come from big box stores are made of very low-quality components and are generally assembled by people who are not professionals and who are paid based on how quickly they can put bikes together. These bikes will be more expensive to maintain and will provide a poorer riding experience. We encourage you to visit one of the awesome local bike shops to find a reliable ride. Here’s a great article laying out out all the pitfalls of department store bikes.
What are the benefits to riding a bike?
There are so many benefits to bicycling, we’ll leave it up Fast Company to tell you all about it.