Frequently Asked Questions
Q: Will you fix my bike for free?
No! We will gladly provide you with the tools and guidance for you to fix it yourself (we ask for a small donation for shop use). If you’re not interested in doing it yourself, we will do it for you but it will be at an average shop rate.
Q: I can’t afford to make a small donation. Can I still use a workstand?
Absolutely! We will never turn anyone away from doing work themselves. If time allows, we may ask you to help us with some other projects in exchange.
Q: I don’t have a bike now, and I can’t afford one. Can you give me one?
No! You can, however, exchange work for a bike that you can then fix up yourself (with our guidance and tools).
Q: I’m looking for a very particular used part. Do you have it?
We just might, but for the most part, we simply don’t know. Almost all of our inventory is donated and parts come and go quickly. The good news is that we usually have plenty of bikes and a ton of parts. New, fancy, high-end parts will be hard to come by, but if you’re looking for simple, older stuff, come dig through our boxes and you just might find what you’re looking for.
Q: I can get a new bike from Wal-Mart or (insert big-box store here) for the same price as the used bikes that you are selling. What’s up with that?
The bikes that you can get from those stores are made of very low-quality components and are then assembled by people who are not professionals and are paid based on how quickly the bikes are put together. These bikes will be more expensive to maintain and will provide a poorer riding experience as well. We always recommend a quality bike from us or any of the other independent, local bike shops in the area.
Q: Will you buy/trade this (bike, part etc.)?
No! We never buy bikes or parts as this might create an impetus for people to bring stolen goods into our shop. We might give you a tiny bit off of a bike if you make a trade-in, but nothing like you might get elsewhere.
Q: Do you accept returns?
We will fix anything that has gone wrong with a refurbished bike within the first 30 days of purchase. All used parts and accessories are sold as-is and we will not accept returns. With that said, if anything goes wrong in a very strange way, get in touch with us and we may be able to help.
Q: What form of payment do you take?
Almost everything besides Bitcoins. While we prefer cash, we can accept checks and credit cards as well.
Q: I have an old bike that I would like to donate. Will you accept it?
Yes, with a few exceptions.
- We will not accept bikes that are absolutely covered in rust. A little surface rust is fine.
- For the most part, we DO NOT pick up bikes. They must be dropped off at our shop during our open hours. If, however, you have a larger donation (multiple bikes) in good shape, we may be able to work something out if you email or call us in advance.
Q: What will happen to the bike that I donate?
A variety of things might happen to the bike:
- It will be used for our Earn-A-Bike class where it will become an educational tool while also providing kids with a bike at the end of the program as well as a sense of pride and care for their bike.
- Staff or volunteers will refurbish them for:
- Resale – Sale bikes help to create a steady, self-reliant revenue stream while also getting quality bikes to people that can’t afford to buy new or who resort to buying from big-box stores
- The Wheels to Work Program which helps people in need get to work
- Our Holiday Bike Drive, which provides bikes for kids ages 3 – 12 during the holidays
- Someone will fix it up themselves as part of a work-exchange.
- It may be stripped for it’s parts and then sent to a recycler.
- When we are overloaded some bikes will be sent to other non-profit bike programs, either in our region or to groups such as Pedals For Progress that will take them overseas for their programs.
Q: Can I donate parts, tools and accessories?
Yes! We will take all parts, tools, and accessories donations.
Q: Is my donation tax-deductible?
Yes! We are a 501(c)(3) organization and donations of parts, tools, accessories, bikes and cash are all tax-deductible. We will gladly furnish you with a receipt when you make your donation!
Volunteering / Outreach
Q: I would like to volunteer, but I know nothing about fixing bikes. Can I still help out?
Absolutely! We have a tiny staff and rely on volunteers to make everything go. This can include cleaning and organizing our shop, attending outreach events, writing, helping with social media, carpentry skills, data entry, painting, planning events, and basically anything else you can think of. Check out our volunteer page here and get in touch with us if you have a particular idea.
Q: My organization is doing a Volunteer Day. Can you accommodate a large group?
Sometimes. It is most helpful if we are contacted far in advance of the date so that we can prepare a task to fit the size and experience of your group. Please email us for more info.
Q: I’m planning an event, and would like TCW to have a table, or give a presentation, or run a clinic. Can you do that?
Maybe. If we have advance notice, however, we may be able to rally some of our dedicated volunteers to help out. Please get in touch with us via email.